Sydny Tgf

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Verified Buyer
| map-marker Chesapeake, Virginia

Tire rebate

Goodyear - Tire rebate

I purchased 4 Goodyear tires from NTB and was supposed to get a $50 rebate/ NTB provided me a single document, the invoice, which they informed me had all the required information on it. I submitted the rebate on line and it was denied stating they needed more information...the same information that was already on the invoice I submitted.

So I resent the invoice after making sure all the information required was highlighted. That was denied and I was told I needed to send more information before a specific date or the rebate offer would expire. I have no idea what information is needed so guess they wore me down and won. Never again will I be suckered into using a Goodyear rebate.

And shame on Goodyear for not working with the dealerships for the submission of the tires they have proof of purchase for. Just a scam to wear down the customer.

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User's recommendation: Don't trust Goodyear tire rebate flyers

Katie K Pgi

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Verified Reviewer

Poor customer service

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Updated by user Nov 22, 2023

Yes but only because I am locked into using them since I bought the warranty. While the warranty doesn’t actually cover what it claimed to cover when I bought it, it would cost even more for me to go to a competitor.

Original review Nov 20, 2023
Ill also note that it took 4 hours to have the tire replaced, after being told it would be 1.5 hours. Four hours later I called them and they told me the tire could not be repaired, it needed to be replaced, and asked if I was aware of what it would cost me.

All of this information I was already aware of, as I had already had the exact same conversation when I dropped the vehicle off. I confirmed I was ok with the charges, and had to wait yet another hour for it to be ready. The guy apologized for the delay, and said he tried calling me. At drop off I had noticed they had the wrong phone number for me in their system and they updated it on the hard copy.

Apparently this information did not get out into the system.

At pickup, I asked them to please update my number in the system, and they looked and said it had already been done. I have zero confidence in that.
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Loss:
$63
Cons:
  • Shady business practices
  • Poor customer service

Preferred solution: I would like to warn potential customers of what to expect if they choose Goodyear

User's recommendation: No. Just no.

Katie K Pgi

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Verified Reviewer

Shady business practices

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I got a full set of 4 tires with a warranty for tire replacement if a flat is not able to be repaired. I had the misfortune of getting a flat that cannot be replaced, and need to exercise the warranty.

So they made sure to point out that only the tire is covered, and I will still be charged almost $100 for installation, disposal, and several other random things. I was surprised to hear that and was told in a condescending way that I should have known that since it was in the fine print of the warranty and it wasnt her fault that wasnt explained to me. While that may be true, its still super shady. I should also mention there are 4 or 5 independently owned Goodyears near me that wont honor the warranty and I had to travel 20 miles on a donut to get to one that would.

I really regret choosing Goodyear. I certainly never will again.

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Loss:
$100
Cons:
  • Shady business practices
  • Bad service

Preferred solution: I would like my tire replaced at no charge, as it’s under warranty.

User's recommendation: Choose ANY other tire place. Shady business practices and poor customer service.

2 comments
Guest

Two different warranties. The manufacturer warranty that covers your tires deals with tread wear.

Goodyear has a mileage designation on how many miles the tire’s tread remains covered. In your case, you are dealing with the road hazard warranty. It covers the tire only. Labor, disposal and balancing are your responsibility.

This warranty isn’t sold by a Goodyear. It is sold by a third party company .

Some Goodyear centers done sell this warranty. That’s why they didn’t honor the warranty.

Guest
reply icon Replying to comment of Guest-2431054

I am aware of all this already, which was precisely the purpose of my negative review.

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Anonymous
map-marker Chester, Pennsylvania

Sammy Rebate, deceptive practices, predatory lending.

I spent over 1500.00 on a set of new Good Year tires. Decided on them due to high 200.00 rebate offer.

I do not appreciate spending my hard earned money during a recession on a product to be swindled.

When a well known company makes consumers jump through multiple hoops after a major purchase that means there are red flags warning you have made a terrible financial decision.

After submitting the rebate information online I could not finish said rebate because they want the first 4 digits of the credit card that I applied for and got approved for on the day of purchase.

Problem is they don't provide you with the first 4 numbers, only the last 4.

I went back to where I purchased and they told me I had to wait for my card.

This program should be shut down.

They want consumers to give up.

Well I won't. I will take this as far as I can.

Never patronizing their establishment again. Unreal.

Do

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Charlotte S Swm

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Verified Reviewer

Poor service

Took in the Jeep for an oil change and tire rotation and was told there was 3seperate leaks and that we should just trade it for something else. Turns out it was a clamp on one hose and nothing else. Also, was told they would top off all the fluids and didn't do any of them. Do not recommend Madison, Al. Goodyear to anyone.
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Preferred solution: Just the review out to the public

User's recommendation: Absolutely don't recommend!

Danielle J Zjs

Lied about rebate

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These guys lied about the $25.00 rebate and kept making up lies until the rebate had expired then an incompetent guy named Dilwad Dale at the Powell Ohio location is an incompetent reject that claims hes been doing alignments for over 20 years yet mine was still way out after him handing me back my keys after 15 minutes. Lying crooks .

Im done with Goodyear good riddance I found another place . You are pop canned . And from the sounds of it other people are sick to death of you too .

Keep going and you will out of jobs when people go with another company and another brand altogether . Stay woke people .

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Pros:
  • Few knowledgeable people
Cons:
  • Some incompetent people some liars too
Tom S Zlr

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Verified Reviewer

Scammed on rebate

I took, like many others was screwed by 360 insite, alias Goodyear tire on my rebate twice. Never and I mean never again will I even consider buying anything made by Goodyear .
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Loss:
$75
Pros:
  • Non
Cons:
  • Rebates

Preferred solution: Full refund

User's recommendation: Stay far away from Goodyear

1 comment
Guest

I agree. It's shocking that a company who's been in the game as long as Good Year would not risk taking a hit to their reputation.

Guess my shock is unwarranted. They don't care what kind of service they deliver to customers. Selling, up selling, and promising Bogus rebates are the game now.

Might as well be dealing with overseas scammers. Shameful behavior from a once reputable company.

johj r

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Verified Reviewer

Goodyear---Dont go there

When there x 2 for oil changes and tire rotations, they wont rotate yours tires they tell you dont need to, because they measured tread, i made them rotate, and all i left with was attidude from them, never go there again
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Loss:
$83
Pros:
  • Get your car in fast
Cons:
  • But dont provide the service you want them to do

Preferred solution: Full refund

Donnie W Fpi

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Verified Buyer

Rebate SCAM

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Goodyear - Rebate SCAM

In Dec 2022 I purchased 4 tires and had additional service totaling over $1,300 performed on my vehicle at my local Goodyear Retailer. The purchase qualified for a $150 rebate that was submitted & approved online.

In March I called Goodyear to check the Rebate status and was told it was processed, and I would receive a card in the mail in the next 4-6 weeks. 4 months later, I again called Goodyear's Rebate Dept. to follow up (888-683-****) and was told a Rebate was issued and that I would have to call Black Hawk, the card provider to request a new card (877-227-****).

When I called Black Hawk I was told they did not mail out a physical card to my address, but rather emailed an electronic rebate to me. Explaining that I hadn't received either, I requested a replacement Rebate.

They refused and said that the electronic rebate (never received) expired on June 30 and funds were forfeited! When asked for proof or verification that a rebate was emailed, I was emailed a copy of their "Terms & Conditions" that were accompanied with the rebate (again, never received).

WHAT A SCAM. Shame on Goodyear for engaging in such deceptive business practices. I have trusted Goodyear with my personal and business vehicles for over 35 years without issue, until now.

I was unjustly cheated out of a small rebate.

This constitutes fraud. What a petty way for Goodyear to lose a customer.

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Pros:
  • Great product
Cons:
  • Deceptive business practices

Preferred solution: $150 rebate, as promised

User's recommendation: Don't count on any rebates

Rod H Sfx

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Verified Reviewer

They have a rebate program that sucks!

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The rebate program is a scheme to gather information to sell. You are forced to sign a 5-page contract in order to get your a $25 rebate and the rebate is only for online shopping. NO CASH. You have to include a lot of personal information. There should be a class action law suit against goodyear for their deceptive rebate offer. In fact, I am so angry I am not going to redeem there rebate, they can keep my $25! It worth it not to be part of their scam!
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Loss:
$25
Pros:
  • Good tires
Cons:
  • Deceptive marketing practices

Preferred solution: Full refund

User's recommendation: Don't do business with them

Anonymous
map-marker Kansas City, Missouri

Tire rebate

Goodyear rebate card was hacked. Didnt want to listen. Referred me to the Rebate card company . Whom I have spent many hours trying to get it resolved. Will take up to nine weeks to get it resolved.
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User's recommendation: Try to spend the full amount of rebate the instant you authorize it

Anonymous
map-marker Wayne, New Jersey

Rebate is a scam

Jumped through hoops to get rebate card and now can't use it anywhere! Tried to call and wasnt able to get a person.
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Jay U Uhg

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Verified Buyer
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Verified Reviewer

Rebate scammed

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Goodyear - Rebate scammed
So I purchased 4tires do to the rebate. Then decided to purchase Road Hazard. Due to rebate. I submitted all forms I had. But they denied my rebate of 150. Only reason I purchased it was for the rebate since I had the card. They couldn't tell what tires they where? But they surely Insured them and took my money... I feel cheated...
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Loss:
$150
Pros:
  • Good tires
Cons:
  • Shrewd tactics

Preferred solution: 150.00 rebate

User's recommendation: Considering Firestone for future

Anonymous
map-marker Westland, Michigan

Asking about rebates for associate

I'm not sure what's going on, but later this week I'll have to call Goodyear concerning my rebate for the 4th time. They have not e-mailed me a rebate form to fill out. A side note, Belle Tire would have given me two, $250 rebates for two sets of four tires. But it was cheaper to go to a small independent shop for the same service. The point of this, I wish you would give the customer the rebate and flexibility to shop around for the best pricing and service.
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1 comment
Guest

I’m struggling to file my rebate they kept telling me to go to dealer where I got my tyres they keep gubing me wrong info.

Anonymous
map-marker Philadelphia, Pennsylvania

Bad work at a location

Charged for oil change never done striped drain plug car now leaking oil . Manager horrible ke zero personality never even looked up as I e planned problem . I don't ha e q00 letters so hdhdhdhdjdjdhdhdjdjdjdjdjdhdhdjdjrjrjruejrurhrbrhrbrhrhdjdjdu
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User's recommendation: Never go to rt 70 cherry hill location