146 views
Junior Reviewer
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.0

ALL FOUR OF THE GOODYEAR TRIPLETRED FORTERA TIRES THAT I BOUGHT IN LATE 2011 AT Goodyear Auto Service Center 20110 W Catawba Ave, Cornelius, NC 28031, USA Ph. 704-987-**** TIRES ARE DEFECTIVE.

THE BELTS HAVE SHIFTED AND MAKE A LOUD RUMBLING NOISE AND VIBRATION. I PAID TO HAVE THEM BALANCED TRYING TO FIGURE OUT WHY THEY MAKING THE NOISE/VIBRATION AFTER THEY WERE A LITTLE OVER A YEAR OLD AND HAD LESS THAN 8000 MILES ON THEM. AS MURPHY WOULD HAVE IT WHILE ON A TRIP TO CANADA I WOUND UP HAVING TO REPLACE TWO OF THEM SINCE ONE ALSO DEVELOPED A PINHOLE IN THE SIDEWALL (ANOTHER DEFECT) THAT WAS SLOWLY LEAKING AIR AND WAS A RISK FOR ALLOWING MURPHY GET MORE INVOLVED WITH A POTENTIAL WORSENING AND RESULTING FAILURE/CRASH I TOOK THE VEHICLE INTO A GOODYEAR PARTNER BRANDED STORE.

I THOUGHT THAT THE EXTENDED WARRANTY I HAD PURCHASED FOR THEM AT A GOODYEAR STORE WOULD GIVE ME FREE REPLACEMENT FOR ALL FOUR TIRES. THEY WERE NOT EVEN CONSIDERING THAT OPTION DESPITE MY EXTENDED WARRANTY.

SINCE YOU CAN'T JUST REPLACE ONE TIRE ON AN AXLE DUE TO THE DIFFERENT TREAD DEPTHS CAUSING A DIAMETER DIFFERENCE I WOUND UP ONLY REPLACING TWO OF THEM AS THE WARRANTY TURNED OUT TO BE A BOGUS THIRD PARTY COMPANY THAT OFFERED $40 WHICH IN CANADA WOULD NOT EVEN COVER THE INSTALLATION. GOODYEAR DID WIND UP GETTING ME A "REDUCTION" OFF THE MUCH MORE EXPENSIVE THE USA PRICES CANADIAN REPLACEMENTS WHICH AS MURPHY AGAIN WOULD HAVE IT ARE NOT THE SAME MODEL AS THE FORTERA WAS REPLACED BY THE ASSURANCE CS. SOME RESEARCH DONE AFTER THE FACT (YEAH I KNOW SHOULD OF, COULD HAVE) SHOWS THAT THERE IS A 2 YEAR MANUFACTURERS WARRANTY THAT SOMEHOW DID NOT GET MENTIONED BY THE GOODYEAR CUSTOMER "SERVICE" REPRESENTATIVE. THE TIRE, AS IN SINGULAR WHICH MEANS THE 2ND ONE DESPITE THE BELT BEING SHIFTED ON IT WAS NOT COVERED AS THEY CLASSIFIED IT AS ROAD DAMAGE SHOULD HAVE BEEN FREE AS A RESULT DUE TO THE DEFECTS.

I NOW KNOW THAT GOODYEAR WARRANTY EXCLUDES DRIVING MY VEHICLE ON THE ROAD LEST IT DAMAGE THE TIRES AND WILL LOOK FOR A MANUFACTURE THAT DOESN'T HAVE THIS WHEN YOU TRY TO OBTAIN WARRANTY COVERAGE EXCLUSION. MORE RESEARCH SHOWS THERE ARE NUMEROUS PEOPLE HAVING THE SAME OR SIMILAR ISSUES WITH THIS MODEL AND THIS IS LIKELY THE REASON THEY CHANGED THE DESIGN AND MORE IMPORTANTLY THE NAME.

Reason of review: Warranty issue.

Monetary Loss: $800.

Preferred solution: REFUND HALF THE AMOUNT PAID FOR TWO TIRES AND REPLACE THE OTHER TWO OR REPLACE ALL 4 I'LL CONSIDER THE $ PAID AS FAIR USE..

Goodyear Cons: Defective tires, Bogus third party warranty, Deceptive sales practice, Dangerous product.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Bought a set of Fortera for our company SUV a few years ago. They seemed great for handling etc..

Did not hold up.

Started hearing complaints from others about leakage and poor tread wear, same as mine. Leaving the tires on the SUV since we rarely use it, but we now have complete separation of tread from sidewall on all 4 tires.

Our biz is only 6 miles from Goodyear HQ, oh well, so much for supporting local biz.

Guest

It is a great tire. It is the only tires I put on my vehicle's.

I have purchased more than a dozen sets over time and no issues. Well I have had some punctures caused by debris, but be because I had road hazard protection and I received some type of credit towards a new tire.

Jerrid Wqb
reply icon Replying to comment of Guest-1038159

Thanks, what vehicles did you have them on?

Goodyear Reviews

  1. 88 reviews
  2. 25 reviews
  3. 9 reviews
  4. 5 reviews
  5. 5 reviews
Goodyear reviews